FAQ
Delivery and timing
Will my order arrive before the championship?
Yes, if you order by 20 September. Orders placed after that still ship, but may arrive after the event has started.
Where do you ship?
Slovenia and the European Union, as well as Switzerland and the United Kingdom, where customs duties may apply on delivery.
Do you have free shipping?
Free across the EU on orders over €80. Below that, shipping is calculated at checkout by weight and destination, and shown in full before you confirm the order.
When do orders start shipping?
Orders ship from Slovenia in the first half of September. If you order after shipping has started, we dispatch within two working days.
How long does delivery take?
Slovenia 3-5 working days, rest of the EU 5-10. These are courier estimates, not guarantees.
How much is shipping?
Calculated at checkout by weight and destination. Free across the EU on orders over €80.
Can I track my order?
Yes. You get a tracking link by email as soon as the parcel leaves our warehouse.
Ordering
Some items say sold out. Will they come back?
No, we will not restock. All items in the store have limited quantities and will not be restocked. Order early, while stocks last.
Can I pre-order?
Yes. Anything you can add to the cart is available to order now, even if it ships in September.
Can I order after the championships are over?
Yes. The store stays open until the end of December, so you can still order once the racing has finished.
Can I change or cancel my order?
Write to support@vibeit.co as soon as possible. If the parcel has not been packed we can usually change or cancel it. Once it has shipped, use the 14-day right of withdrawal below.
Can I order for a club, a company or a municipality?
Yes, and we have separate pricing for larger orders. Write to support@vibeit.co with what you need and roughly how many.
Sizes and fit
How do the sizes run?
Most items are a regular fit, unless stated otherwise.
What if I order the wrong size?
Send it back within 14 days and we will swap it. Send a message to support@vibeit.co and we'll take it from there.
What sizes do the socks come in?
Two ranges, 37-41 and 42-47.
Are the caps one size?
Yes. The cycling cap and the camper cap adjust at the back, and the bucket hat comes in one size.
Do you have children's sizes?
Yes, the kids' tees come in sizes 3-4 up to 13-14 years.
The products
Is this official merchandise?
Yes. The collection is produced under licence for the 2026 UEC Road European Championships.
Who chose the designs?
Before anything went to print, we ran a survey and asked cyclists and fans to rate every design. The ones that scored highest are the ones we produced.
What are the tees made of?
See individual product pages for full material breakdown and size guides.
What is the difference between the printed and the embroidered tee?
The embroidered version has the emblem stitched rather than printed. It holds up better over years of washing.
Are the bottles safe for food and drink?
Yes. They are suitable for food contact and free of BPA and phthalates, they take the dishwasher, and they fit standard bottle cages.
How many pins are in a set?
Each set contains three enamel pins. There are three different sets, and you can collect all of them.
During the event
Can I buy on site instead?
Yes. From 2 to 7 October, you'll find us in Ljubljana, in Šenčur, and at the main points along the route.
Will you have my size at the stand?
We will have a full range at the start of the week, but the popular sizes go first and restocking a stand mid-race is not always possible. If a specific size matters to you, order it online instead.
Returns and exchanges
Can I return something?
Yes. You have 14 days from receiving your order to withdraw, without giving a reason. Email support@vibeit.co with your order number and we will send return instructions.
Who pays for the return?
You cover the return postage. If the item is faulty or we sent the wrong thing, we cover it.
How long until I get my money back?
Within 14 days of the returned goods reaching us, to the payment method you used.
What condition does it need to be in?
Unworn, unwashed, and in a state where we could sell it again.
What if my item is faulty?
That is not a return. Send us a photograph and we will replace it or refund it, and we will pay the postage. We are liable for faults that appear within two years of delivery.
What if the print colour looks different from the photo?
Screens vary, and a small difference in colour between what you saw online and what arrives is not a fault. If the print itself is defective — misaligned, cracked, incomplete — send a photo and we will sort it out.
Payments
How can I pay?
Card (Visa, Mastercard, Maestro, American Express), Apple Pay, Google Pay, PayPal and Shop Pay.
Are prices with VAT?
Yes, all prices include VAT.
Is my payment secure?
Payments are handled by Shopify payments and stripe. We never see or store your card details.
Gift Cards
How does a gift card work?
You buy it, we email it, and the recipient uses the code at checkout.
Does it expire?
All gift cards are valid until 31 December 2026. The store closes at the end of the year, so the card needs to be used before then.
What if they spend less than the card is worth?
The remaining balance stays on the card for next time.
Anything else?
Do you have a physical shop?
Yes. From 2 to 7 October, you'll find us in Ljubljana, in Šenčur, and at the main points along the route.
Are there discounts?
Sign up with your email on the homepage and we'll send you a code for 10% off your first order - that one is always available. Other discounts come and go, and they go out by email first.
Who do I contact?
support@vibeit.co. We answer on working days, usually the same day.
Who runs this store?
VIBEIT, spletna prodaja in distribucija, d.o.o., Flegeričeva ulica 2, 2250 Ptuj, Slovenia. Company registration number 7254750000, VAT ID SI17633109.